BLESSING OKPE-EMMANUEL MONICA
Hospitality Supervisor & Customer Service Professional
Lagos, NG.About
Highly motivated and results-oriented Hospitality Professional with a proven track record in supervisory and customer service roles. Adept at fostering client loyalty, optimizing team performance, and streamlining operations. Eager to leverage extensive experience in hospitality management, customer relations, and team leadership to drive exceptional results and contribute to organizational growth within a dynamic team environment.
Work
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Summary
Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction while managing a dedicated team.
Highlights
Cultivated strong client relationships, enhancing loyalty and driving positive feedback.
Proactively addressed client needs, consistently achieving positive feedback and enhancing satisfaction.
Led and mentored teams to optimize operational efficiency and consistently achieve performance targets.
Maintained high standards of workplace cleanliness and organization, ensuring smooth daily operations.
Managed team performance by implementing disciplinary actions, fostering accountability.
Provided daily operational updates to management, facilitating informed decision-making and seamless company operations.
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Summary
Managed fitness club operations, ensuring client satisfaction and effective team performance.
Highlights
Cultivated strong client relationships, enhancing loyalty and driving positive feedback.
Proactively addressed client needs, consistently achieving positive feedback and enhancing satisfaction.
Led and mentored teams to optimize operational efficiency and consistently achieve performance targets.
Maintained high standards of workplace cleanliness and organization, ensuring smooth daily operations.
Managed team performance by implementing disciplinary actions, fostering accountability.
Provided daily operational updates to management, facilitating informed decision-making and seamless company operations.
→
Summary
Provided comprehensive customer support, ensuring client satisfaction and efficient resolution of inquiries.
Highlights
Utilized strong interpersonal communication to resolve customer inquiries and build rapport.
Applied marketing principles to enhance customer engagement and streamline organizational processes.
Resolved complex customer issues effectively through adaptable problem-solving strategies.
Delivered exceptional customer service with meticulous attention to detail, ensuring high satisfaction.
Languages
English
Fluent
Yoruba
Proficient
Idoma
Proficient
Skills
Leadership & Management
Team Leadership, Performance Management, Disciplinary Actions, Operational Efficiency, Target Achievement, Staff Training.
Customer Service & Relations
Client Loyalty, Customer Satisfaction, Feedback Management, Problem Solving, Interpersonal Communication.
Hospitality Operations
Catering, Hotel Management, Workplace Organization, Daily Operations, HACCP, Food Safety.
Business Acumen
Marketing Skills, Decision Making, Strategic Planning, New Idea Generation.
Personal Attributes
Attention to Detail, Time Management, Self-Discipline, Adaptability, Initiative.
Interests
Culture
Exploring other cultures.
Hobbies
Reading, Listening to music.
References
Emmanuel Isaac
Chief Security Officer, Tel: 08104231258
Mr. Darlinton Okere
Manager, Yellow Chilli Restaurant and Bar, Tel: 07069136143